Customer Management Solutions, CJ & UX
Problem statement & Solution needed
Customer management solutions, CJ and UX.
- Improve your omnichannel presence and enable new sales channels
- Facilitate your relationship with your customers, through better knowledge, marketing tools, etc.
- Improve customer experience in a physical and virtual environment, starting with IoT solutions, artificial intelligence, etc.
We believe that identifying and selecting a number of Fintech solutions that complement our financial solutions offering is an achievable and easily achievable challenge. However, our great concern is that the solution can be implemented easily and quickly, sensing the customer’s usefulness and value, and by helping our managers and business figures to build a discourse that facilitates the acquisition of new customers and the linkage of existing ones.
Proposals including some form of training or support service that would make it easier for micro-enterprises, shops, professionals or self-employed people to adopt the proposed solutions will be welcomed.
Who can apply?
Solution of interest:
B2B | B2B2C | B2C | B2E (Business-to-Employee) | B2G (Business-to-Government)
AI / Artificial Intelligence | APIs | Augmented Reality | Big Data | Blockchain | Brain Computer Interface | Chatbots | Cloud | DLT | Machine Learning | Quantum cryptography | Security & Surveillance Technology | Smart Contracts
Maturity - employees:
Maturity - Stage:
Joint-Venture / Co-creation, PoC / Pilot, White-label
What are we offering
- Economic Rate: articulated in a collaboration contract for the provision of the proposed solution. This rate will depend on the business model and the operation of the solution
- Brand support. During the time that the Ibercaja challenge is being developed will allow the candidacy working on its resolution to incorporate in its corporate image “Open Innovation member of Ibercaja”
Zaragoza (ARA), Spain
Banking & Financial Institutions
About the company
Ibercaja Banco is the eighth largest banking group in Spain and we always aim to offer excellent solutions to the financial needs of our three million clients. Our professionalism, closeness and social and regional commitment are just some of the features that distinguish us.
For more than 140 years, Ibercaja has remained committed to providing top quality financial services to individuals, institutions, freelancers and SMEs through more than 1,200 branches around the country and our highly professional team, comprised of more than 5,500 employees, or 24 hours a day at ‘Ibercaja Directo’.
The evaluation of the proposal will be carried out directly by Ibercaja, depending on the adjustment to the demand of the solution of the challenge, as well as other parameters that may be linked to the technical, financial and innovative feasibility of the proposed solutions.
The main parameters to be taken into account by Ibercaja for the evaluation of the proposals received are:
Validity of the business model: corresponds to the clarity and maturity of the value proposition, as well as the accuracy of the target customer, how the solution is intended to be generated, as well as the respective revenue and expense model.
Innovation/differentiation: corresponds to the degree of transformation of the proposed solution into something valued in the market, that is, how much value is added to the challenge posed in the face of the nearest solution.
Use of technology: corresponds to the assessment of the degree of technological innovation involved in the product or service, that is, how much technology is rooted in the proposed solution. Its differentiation from the nearest technology influences this aspect, as well as its complexity or competitive replication factor.
Team capabilities: Corresponds to the team’s ability to carry out the project, strengths and weaknesses, as well as positively evaluating the team’s experience, work networks and percentage of dedication to the project.
Feasibility: corresponds to the estimation of the level of uncertainty that is perceived from the solution and value proposition to be implemented in the target market defined both in the necessary period of time or the funds necessary for its realization.
Proposal of the collaboration model: the solution provided, should be complemented by the partnering model or strategic alliance with Ibercaja for the deployment of it to the end customer.
For practical purposes, a PDF deliverable of no more than 20 pages is requested, in which the above points are argued, and those additional that each candidate considers to provide value to defend the proposed solution.
In addition, references to similar implementation projects carried out, the experience of the team and the process proposed for the resolution of the challenge will be taken into account.